Business Analyst - Infrastructure Operations & ServiceNow

creating operational documentation, knowledge articles, standard operating procedures, and support guides for technical and non-technical audiences.

Excellent communication and stakeholder management skills with the ability to provide clear updates, facilitate incident reviews, and manage expectations effectively.

Demonstrated ability to translate complex technical concepts into easy-to-understand narratives, presentations, and reports using storytelling techniques.

working with distributed or global teams while maintaining high standards of collaboration and service delivery.

These will help you stand out ServiceNow Administrator certification.

ITIL Foundation certification or equivalent IT Service Management certification.

optimizing ServiceNow workflows, forms, approvals, and task structures to improve operational efficiency.

Knowledge of infrastructure monitoring, automation tools, and proactive service management practices.

supporting audit, security, and compliance requirements within enterprise environments.

Ability to mentor junior team members and promote operational excellence through process standardization and knowledge sharing.

Applicants will be accepted till 09/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $79K - $90K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients.

Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.

See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.