Branch Supervisor - Almana Exchange
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Key skills for this role
About the Role
Almana Group seeks a Branch Supervisor for Almana Exchange in Qatar to oversee daily branch operations, ensure customer service, and support team targets. The role involves supervising staff, handling transactions, and ensuring compliance with AML regulations and Central Bank guidelines.
Key Skills for This Role
Responsibilities
- Supervise day to day branch operations and ensure efficient service delivery
- Monitor cash handling, remittance, and foreign exchange transactions
- Ensure compliance with internal policies, AML regulations, and Central Bank guidelines
- Support and guide branch staff to achieve sales and service targets
- Handle customer inquiries, complaints, and escalations professionally
- Maintain accurate records and reporting of branch activities
- Ensure proper cash balancing and control at all times
- Coordinate with head office on operational and compliance matters
Requirements
- Bachelor’s degree in Business Administration, Finance, or related field
- Minimum 3–5 years of experience in exchange, banking, or financial services
- Prior supervisory experience is preferred
- Strong knowledge of remittance and foreign exchange operations
- Good understanding of AML/KYC regulations
- Strong communication and customer service skills
- Ability to lead a team and work under pressure
Full Job Posting
Job Summary
- We are looking for a Branch Supervisor to oversee daily operations of the exchange branch, ensure smooth customer service, and support the team in achieving business targets.
- The role involves supervising staff, handling transactions, and maintaining compliance with company policies and regulatory requirements.
Key Responsibilities
- Supervise day to day branch operations and ensure efficient service delivery
- Monitor cash handling, remittance, and foreign exchange transactions
- Ensure compliance with internal policies, AML regulations, and Central Bank guidelines
- Support and guide branch staff to achieve sales and service targets
- Handle customer inquiries, complaints, and escalations professionally
- Maintain accurate records and reporting of branch activities
- Ensure proper cash balancing and control at all times
- Coordinate with head office on operational and compliance matters
Requirements
- Bachelor’s degree in Business Administration, Finance, or related field
- Minimum 3–5 years of experience in exchange, banking, or financial services
- Prior supervisory experience is preferred
- Strong knowledge of remittance and foreign exchange operations
- Good understanding of AML/KYC regulations
- Strong communication and customer service skills
- Ability to lead a team and work under pressure
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