Branch Manager
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Key skills for this role
About the Role
1 - Planning and Duties: Translating the Bank Strategies into short and long term action plans and implementing them with coordination with his/her subordinates. Supervising the.
Key Skills for This Role
Responsibilities
- Translate bank strategies into short and long term action plans and implement them with subordinates
- Supervise formulation of plans and programs to enhance department development
- Prepare branch local sales plan and distribute sales targets for each product/service and employee
- Conduct regular meetings with branch employees to discuss circulars, new programs, and set targets
- Manage and direct activities related to reviewing and auditing branch daily portfolio and cash operations
- Supervise customer service employees and ensure high service quality
- Ensure compliance with Central Bank instructions, anti fraud, anti money laundering, and operational risk policies
- Prepare periodic reports on division activities and achievements
Requirements
- Experience in retail banking and branch management
- Strong leadership and team supervision skills
- Financial acumen including budgeting and forecasting
- Knowledge of compliance, anti fraud, and anti money laundering regulations
- Excellent communication and negotiation skills
- Ability to manage sales targets and performance
- Bachelor's degree in Business, Finance, or related field
Full Job Posting
Planning and Duties
- Translating the Bank Strategies into short and long term action plans and implementing them with coordination with his/her subordinates.
- Supervising the formulation of the plans and programs that aim to enhance the development of the department.
- Monitoring the technical performance of the department and setting performance and productivity standards.
- Preparing the Branch Local Sales Plan.
- Distributing sales targets for each product/ service and for each employee, and setting standards to evaluate performance.
- Conducting regular meetings with the branch employees to discuss circulars, new programs, and to set targets.
- Conducting monthly meetings to compare current performance with expected one.
- Attending periodic meetings with management and preparing presentations of the Branch achievements.
- Following up any sales opportunity initiated by employees through sending referrals.
- Participating in setting the Branch budget in coordination with the concerned departments.
Transaction Processing And Control
- Managing & directing the activities related to reviewing and auditing the branch daily portfolio, monitoring the clients accounts and auditing daily cash operations.
- Supervising tellers activities including preparing transactions and applications, reviewing and auditing the applications.
- Providing support & advice for the branch employees, evaluating branch performance, participating in identifying training needs.
- Directing activities and procedures related to Retail Banking through supervising the implementation of daily plans and programs.
- Supervising the customer services employees, ensuring clarifying the services offered, monitoring how employees deal with clients.
- Supervising executing customers applications such as opening accounts, deposits and withdraws, checks deposits, accepting loans, issuing remittances.
- Performing other duties related to the job as assigned by the Direct Manager.
- Meeting regularly with subordinates and assigning tasks and activities.
- Following up training needs of subordinates and evaluating the outcomes of training courses.
- Keeping keys, and pin numbers under custody secure.
Service Quality
- Maximize departmental production and minimize faults made by staff.
- Ensures timely posting of all transactions (Cash area & Customer service area).
- Supervising handling customers complaints in an appropriate manner, contributing in solving important ones.
- Receiving the branch VIP customers, assisting the branch manager in managing external relationships.
Reports
- Reviewing internal and external auditing reports and following up solving any pending issues.
- Preparing periodic reports with respect to the division's activities and achievements.
People Management
- Manage and oversee team performance through performance planning, coaching and feedback.
- Direct and ensure the effective achievement of functional objectives through leadership.
Policies, Processes & Procedures
- Implements approved departmental policies, processes, procedures and provides instructions to subordinates.
Anti fraud prevention
- Adherence to all regulations and control functions within the bank in order to ensure that governance, Audit, risk and compliance, fraud detecting and combating matters are carried out.
Operations
- Ensure that DMS documents are migrated.
- Implementing instructions for filing suspicions of money laundering and fraud.
- Working to achieve the branch s goals as one team (sales balances service and waiting time internal audit risks compliance and anti money laundering customer satisfaction).
- Implementing Central Bank instructions, managing operations, anti fraud, compliance, anti money laundering, operational risks, internal audit, security and safety instructions.
- Implementing the clean office policy and keeping covenant.
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