Boutique Manager
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Key skills for this role
About the Role
OMEGA seeks a Boutique Manager to lead its Jeddah boutique, driving sales performance, luxury customer experience, and brand representation. The role requires managing a high-performing team, developing VIP client relationships, and ensuring operational excellence.
Key Skills for This Role
Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability objectives
- Ensure exceptional luxury customer experience across all client touchpoints
- Lead, coach, motivate, and develop the boutique team
- Oversee daily boutique operations including inventory management, cash handling, POS transactions, and reporting
- Ensure flawless execution of OMEGA visual merchandising guidelines
- Develop and maintain relationships with VIP and high value clients
- Prepare and review boutique performance reports
Requirements
- Bachelor's Degree in Business, Marketing, Management, or related field preferred
- Minimum 5 years of luxury retail experience
- Minimum 2 years in boutique, store, or retail management
- Experience within watches, jewelry, luxury fashion, or premium retail preferred
- Strong leadership, coaching, and people management skills
- Strong understanding of luxury clientele, CRM, and clienteling
- Experience using retail systems and Microsoft Office applications
- Fluent in English; Arabic preferred
Full Job Posting
Job Purpose
- To lead the OMEGA Boutique in achieving excellence in customer experience, sales performance, and brand representation.
Key Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability objectives.
- Ensure exceptional luxury customer experience across all client touchpoints.
- Lead, coach, motivate, and develop the boutique team.
- Oversee daily boutique operations including inventory management, cash handling, POS transactions, and reporting.
- Ensure flawless execution of OMEGA visual merchandising guidelines.
- Prepare and review boutique performance reports.
Qualifications & Experience
- Bachelor's Degree in Business, Marketing, Management, or related field preferred.
- Minimum 5 years of luxury retail experience.
- Minimum 2 years in boutique, store, or retail management.
- Experience within watches, jewelry, luxury fashion, or premium retail is preferred.
- Strong leadership, coaching, and people management skills.
- Strong understanding of luxury clientele, CRM, and clienteling.
- Experience using retail systems and Microsoft Office applications.
- Fluent in English; Arabic preferred.
Key Performance Indicators (KPIs)
- Boutique Sales Achievement (%), Sales Growth (%), Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT)
- New Client Acquisition, CRM Data Completeness, Repeat Client Rate, VIP Client Retention, Clienteling Activity Completion
- Team Performance Achievement, Employee Retention, Training Completion, Performance Review Completion
- Inventory Accuracy, Audit Compliance Score, Boutique Standards Compliance, Stock Loss Prevention, Reporting Accuracy
- Customer Satisfaction Score, Mystery Shopper Results, Client Complaint Resolution, Service Quality Compliance
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