Assistant Store Manager
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Key skills for this role
About the Role
OMEGA is seeking an Assistant Boutique Manager to support the Boutique Manager in achieving sales targets, driving client experience, and overseeing daily operations in Jeddah. The role requires 3-5 years of luxury retail experience and at least 1 year in a supervisory position.
Key Skills for This Role
Responsibilities
- Support the achievement and exceedance of boutique sales targets and KPIs
- Monitor daily sales performance and support implementation of action plans
- Ensure exceptional luxury service standards are consistently delivered
- Build and maintain relationships with key clients and VIP customers
- Support daily supervision of boutique staff and act as Boutique Manager's deputy in their absence
- Assist in onboarding, coaching, and developing Sales Associates
- Support daily boutique operations, cash handling, stock management, and reporting
- Support implementation of OMEGA visual merchandising guidelines
Requirements
- Bachelor's Degree in Business, Marketing, Management, or related field preferred
- Minimum 3–5 years experience in luxury retail
- Minimum 1 year in a supervisory or senior sales position
- Experience within watches, jewelry, luxury fashion, or premium retail preferred
- Strong communication, coaching, and leadership skills
- Strong understanding of luxury service and clienteling
- Fluent in English; Arabic preferred
Full Job Posting
Job Purpose
- To support the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards.
- The Assistant Boutique Manager is responsible for overseeing daily boutique operations, supporting team performance, ensuring operational excellence, and acting as the designated boutique leader in the absence of the Boutique Manager.
Key Responsibilities
- Support the achievement and exceedance of boutique sales targets and KPIs.
- Monitor daily sales performance and support implementation of action plans.
- Assist in maximizing conversion rate, average transaction value (ATV), and units per transaction (UPT).
- Actively participate in sales activities and client engagement.
- Support the team in identifying sales opportunities and maximizing boutique performance.
- Conduct daily sales briefings and performance follow ups.
- Ensure exceptional luxury service standards are consistently delivered.
- Promote OMEGA's heritage, innovation, and storytelling during client interactions.
- Build and maintain relationships with key clients and VIP customers.
- Support CRM activities and client development initiatives.
- Monitor follow up activities and client engagement programs.
- Ensure after sales follow up is completed according to company standards.
Qualifications & Experience
- Bachelor's Degree in Business, Marketing, Management, or related field preferred.
- Minimum 3–5 years experience in luxury retail.
- Minimum 1 year in a supervisory or senior sales position.
- Experience within watches, jewelry, luxury fashion, or premium retail preferred.
- Strong communication, coaching, and leadership skills.
- Strong understanding of luxury service and clienteling.
- Fluent in English; Arabic preferred.
Competencies
- Team Supervision
- Coaching & Development
- Accountability
- Communication
- Collaboration
- Sales Performance
- Clienteling
- CRM Management
- Customer Relationship Building
- Luxury Retail Standards
- Retail Operations
- Inventory Awareness
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