Billing Analyst

About Us

Role Overview

Key Responsibilities

• Prepare, review, and issue customer invoices accurately and within established billing timelines.
• Validate billing information by cross-checking customer contracts, purchase orders, pricing details, and system data.
• Ensure invoices reflect the correct billing entity, customer information, currency, billing period, products or services, and contractual terms.
• Process credit notes, billing adjustments, cancellations, and invoice corrections in accordance with company policies and approval requirements.
• Reconcile billing discrepancies and investigate pricing, quantity, tax, currency, or contractual variances.
• Work closely with Sales, Finance, Credit Control, and other relevant teams to resolve billing queries and prevent delays.
• Maintain complete and accurate billing records, including contracts, purchase orders, approvals, and supporting documentation.
• Monitor outstanding billing actions and follow up with relevant stakeholders to ensure timely resolution.
• Support month-end closing activities by completing billing tasks, reconciliations, and reporting within agreed deadlines.
• Prepare billing reports and provide analysis relating to invoicing volumes, adjustments, exceptions, and outstanding items.
• Support the standardization and continuous improvement of global billing processes.
• Ensure compliance with internal controls, accounting standards, company policies, and audit requirements.
• Provide supporting documentation and explanations for internal and external audits when required.
• Identify recurring billing issues and recommend improvements to processes, systems, and controls.

Qualifications and Experience

• Bachelor’s degree in finance, Accounting, Business Administration, Commerce, or a related discipline.
• 2 - 4 years of experience in billing, invoicing, accounts receivable, finance operations, or a similar role.
• Experience supporting customers or business operations across multiple countries or regions is preferred.
• Working knowledge of billing processes, credit notes, reconciliations, and month-end activities.
• Experience using an ERP or financial management system; knowledge of NetSuite or a similar platform would be advantageous.
• Proficiency in Microsoft Excel and the ability to analyze and reconcile financial data.
• Experience working with CRM systems such as Salesforce would be beneficial.

Skills and Competencies

• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving skills.
• Ability to investigate discrepancies and communicate clear resolutions.
• Strong organizational and time-management skills.
• Ability to manage high-volume billing activities and meet strict deadlines.
• Effective written and verbal communication skills.
• Ability to collaborate with cross-functional and geographically dispersed teams.
• Customer-focused approach to resolving billing queries.
• Ability to work independently while contributing effectively within a global team.
• Commitment to maintaining confidentiality, compliance, and strong financial controls.

Working for us