Bilingual Debt Collection Officer
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Key skills for this role
About the Role
AW Holding is seeking a results-driven Bilingual Debt Collection Officer to manage a portfolio of debtor accounts, negotiate settlements, and ensure consistent follow-up. The role requires at least 2 years of relevant experience in debt collection, fluency in Arabic and English, and strong negotiation skills.
Key Skills for This Role
Responsibilities
- Manage a diverse portfolio of accounts for Domestic and CBC clients and oversee the full collection process
- Collect outstanding debts from defaulters and achieve assigned collection targets
- Contact debtors through phone calls, emails, and written correspondence to resolve outstanding balances
- Conduct skip tracing to obtain updated contact details and re establish communication with debtors
- Investigate delinquent accounts, review debtor financial status, and identify suitable payment solutions
- Negotiate effectively to secure payment commitments, settlement agreements, or payment extensions
- Schedule and conduct field visits when location details are available
- Maintain detailed and accurate records of all collection activities
- Ensure CRM is consistently updated with all case activities and progress
- Provide regular updates to the Team Leader or Manager on account status and collection efforts
Requirements
- Minimum 2 years of relevant experience as a Debt Collection Officer, preferably within a debt collection agency
- Bilingual Speaker (Arabic & English) is a must
- Persuasive communication and strong negotiation skills
- Ability to manage targets and handle portfolio pressure
- Organized and detail oriented
- Bachelor's degree preferred
Full Job Posting
About the Role
- We are looking for a results driven Debt Collector Executive who is confident, persuasive, and able to manage a portfolio with professionalism and discipline.
- This role plays a key part in maintaining cash flow by handling debtor accounts, negotiating settlements, and ensuring consistent follow up.
Key Responsibilities
- Manage a diverse portfolio of accounts for Domestic and CBC clients and oversee the full collection process.
- Collect outstanding debts from defaulters and achieve assigned collection targets.
- Contact debtors through phone calls, emails, and written correspondence to resolve outstanding balances.
- Conduct skip tracing to obtain updated contact details and re establish communication with debtors.
- Investigate delinquent accounts, review debtor financial status, and identify suitable payment solutions.
- Plan and implement appropriate recovery strategies for outstanding payments.
- Negotiate effectively to secure payment commitments, settlement agreements, or payment extensions.
- Schedule and conduct field visits when location details are available.
- Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and communications.
- Ensure CRM is consistently updated with all case activities and progress.
- Provide regular updates to the Team Leader or Manager on account status and collection efforts.
- Prepare and submit client reports and case feedback to the operations team.
We Are Looking For
- Experience in debt collection or settlement is preferred.
- Minimum 2 years of relevant experience as a Debt Collection Officer, preferably within a debt collection agency.
- Bilingual Speaker (Arabic & English) is a must.
- Persuasive communication and strong negotiation skills.
- Ability to manage targets and handle portfolio pressure.
- Organized and detail oriented.
Job Type
- Job Type: Full time
Work Location
- Work Location: In person
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