Bilingual Coordinator, HR Operations

Receive, review, and track HR Action Forms and Change of Status Forms, validating each request for completeness, accuracy, required approvals, effective dates, and supporting documentation before processing

Follow up with submitters, managers, People & Culture partners to resolve missing, unclear, or conflicting information, confirming payroll-impacting details (including compensation, effective dates, employment status, hours, and location changes) are complete before processing

Enter approved employee changes into the HRIS accurately and within established timelines, maintaining visibility into submitted, pending, returned, and completed transactions

Escalate unusual, high-risk, or policy-sensitive requests to the appropriate People & Culture partner or leader, ensuring compliance with company policies and procedures

Maintain accurate employee records in the HRIS, including job, reporting, compensation, location, status, hours, and employment changes, and support HRIS data clean-up and correction activities as needed

Identifying recurring data issues, form errors, and process gaps and flag them for improvements.

Handle employee information confidentially and in accordance with privacy and records management requirements

Maintain accurate and organized electronic employee files by saving approved HR Action Forms, Change of Status Forms, letters, and supporting documentation in the appropriate employee records using established naming conventions and folder structures.

Support periodic file clean-up and completeness checks, maintaining confidentiality and appropriate access controls for employee documentation

Track common form issues, missing information, approval gaps, and recurring submitter errors, provide practical feedback to improve form clarity, instructions, routing, and manager usability

Support updates to process guides, checklists, and standard operating procedures as directed, recommend simple improvements that reduce rework, delays, and data-entry errors

Support routine employee lifecycle transactions, including onboarding, internal transfers, leaves, employment status changes, and terminations, partnering with Payroll on transaction-related questions where employee changes may impact pay

Respond to routine HR operations inquiries, redirecting questions to the appropriate team member, and provide support for HR operations projects, clean-up activities, and other ad hoc initiatives as required

Perform other duties as assigned to support the team and organizational goals

Bilingualism English/French

Diploma or degree in HR, Payroll, Accounting, Finance, or a related field

HR or Payroll certification (CPP, PCP, or equivalent)

1–3 years of experience in HR administration, HR operations, payroll administration, or a related administrative role

Proficiency using HRIS, payroll systems, or employee databases

Experience managing forms, spreadsheets, reports, electronic records, and standardized processes

Strong administrative, organizational, and documentation skills with a high level of attention to detail and accuracy

Ability to maintain accurate employee records and process sensitive information efficiently, ensuring data integrity and compliance with established procedures

Ability to handle confidential and sensitive employee information with discretion, professionalism, and sound judgment while maintaining privacy and compliance requirements

Outstanding oral and written communication skills

Ability to multi-task and thrive in a fast-paced environment

A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.