Spécialiste Service à la clientèle bilingue - Bilingual Specialist, Solutions Centre

Chez BonLook, une division de FYihealth group, nous croyons que les lunettes devraient convenir à votre mode de vie et rehausser votre look. Soyez audacieux, soyez acharné; soyez vous-même. Des lunettes avant-gardistes exclusives à des prix accessibles et une expérience moderne en magasin et en ligne. BonLook se définit comme la destination par excellence pour les montures tendance imaginées et conçues à Montréal. Chez BonLook, vous aurez un impact significatif sur la vie des gens tout en vous amusant.

Au sein de FYihealth group, nos valeurs fondamentales sont la diversité, l’équité, l’inclusion et les occasions. Nous sommes fiers d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes heureux de fournir des accommodements, le cas échéant, à tout moment du processus de demande. Si vous avez besoin d’un accommodement, veuillez en informer. Tous les renseignements sur les accommodements demeureront confidentiels et seront utilisés pour assurer l’accessibilité pour les candidats et les membres de l’équipe.

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Reporting to the Manager, the Bilingual Specialist, Solutions Centre is the primary point of contact for addressing customer inquiries in a timely manner and in accordance with the customer experience offered by BonLook. The successful candidate will work in a dynamic, growing environment that offers excellent opportunities for learning and career advancement.

This role is based at Home Office in Montreal, Quebec.

Respond to customer inquiries by phone, email, online chat

Enter and process orders submitted through our stores

Place orders via email, online chat, phone

Follow up internally on orders

Help customers choose their perfect pair of glasses through our website

Enter customers’ prescription information into a web-based interface

Contact customers’ optometrists to obtain prescription information

Identify opportunities to improve the customer service experience and the systems we use

Support operations by performing additional tasks as needed

Bilingualism (French/English) is required to communicate daily with our patients and/or customers

Minimum of a high school diploma

1–3 years of relevant experience

Outstanding oral and written communication skills

Self-motivated and proactive

Strong interpersonal skills, open-mindedness, and a team-oriented mindset

Excellent time management and ability to prioritize

Ability to multi-task and thrive in a fast-paced environment

A collaborative, adaptable, and proactive leader with a growth mindset, able to manage changing priorities effectively

At BonLook, a division of FYihealth group, we believe that eyewear should keep up with you and elevate your look. Be bold, be fierce; be you. Exclusive fashion-forward eyewear at accessible price points, wrapped in a modern experience in-store and online. BonLook defines itself as the ultimate destination for trendy frames imagined and designed in Montreal. At BonLook you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

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