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BFSI ServiceNow Platform Architect

Tata Consultancy Services
Edison, USA
Full-time
Senior · 10+ years experience
Onsite
USD 129600-206300 yearly / year
Discovered 1 weeks ago
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Responsibilities Include

  • 1. Lead short term ServiceNow consulting/advisory assignment on ServiceNow AI initiatives :
  • 2. Lead discovery effort to design an approach and roadmap of ITSM, CSDM, AIOPS, ITAM, HR Ops, Security & risk, Customer services including Front/middle/back office using various ServiceNow product suites
  • 3. Lead assessment of current ITSM, CSDM, AIOPS, ITAM, HRSD, SecOps, IRM, CSM/FSO product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
  • 4. As a solution consultant and architect, work as the lead Solution architect for new product implementation in Agentic AI, HRSD, CSM, SecOps, IRM product suites
  • 5. Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow platform
  • 6. Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
  • 7. Other Responsibilities
  • 8. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
  • 9. Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
  • 10. Create solution collaterals, collaborate with delivery to create case studies.
  • 11. Contribute with offering maturation and new offering ideas.
  • 12. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
  • 13. Represent TCS in partner events.

Qualifications

  • 1. 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
  • 2. Extensive experience with ServiceNow platform:
  • 3. In ServiceNow ITSM, HRSD, SecOps, IRM, CSM/FSO modules providing technical guidance in platform development and platform- wide solutions - at least two design, architect and implementation of 2 or more from these module/solutions
  • 4. In developing standards and practices for maintaining the health of the ServiceNow platform, help develop standards and practices for maintaining the ServiceNow architecture model
  • 5. In holistic maturity and health assessment of ServiceNow platform - at least one such design, architect and replatforming/transforming of ServiceNow platform
  • 6. In ServiceNow Predictive & Task Intelligence, Virtual Agent, Now Assist, AI Agents
  • 8. Strong background in solution architecture and technical design, on the overall ServiceNow platform, with the right mix of IT and Non-IT modules
  • 9. Strong understanding of IT and business processes and the ability to trans late these into technical solutions.
  • 10. Prior experience of working on any one of the ServiceNow competitor platforms ex: BMC, Jira SM. Salesforce, Archer, Pega, etc.
  • 11. Ability to connect seamlessly with functional and technical customer SME’s
  • 12. Balanced knowledge of technology and domain
  • 13. Candidates with the following Certification & Credentials will be preferred
  • 14. ServiceNow CSA
  • 15. ServiceNow CIS – at least 2 CIS certifications preferred
  • 16. ServiceNow ITSM – Pro/Pro Plus Suite
  • 17. TOGAF or equivalent architecture framework
  • 18. Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Soft Skills

  • 1. Technologist at heart and quick learner
  • 2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
  • 3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
  • 4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
  • 5. Self-starter, Team Player and motivated

Salary Range

  • $129,600-$206,300 a year
  • #LI-AK1

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