BANQUET SERVER

To serve food and beverages to guests in a professional and courteous manner, following all service standards and contracted specifications.

Duties and Responsibilities:

Primary Responsibilities:

Provide personalized and exceptional guest service at every given opportunity

Meeting established up-selling and sales goals

Must be available for Morning and Evening shifts on Weekdays and Weekends

To set up function space as required in house and off-site following service guidelines

Serving at both in house and off-site functions

Disassemble at the end of each function and ensure that all equipment is returned to its proper place and polish all cutlery

Keeps supply areas clean and organized

Properly clean function rooms after groups leave and set for show

Wipe down table bases and chairs following each function

Reports to the Banquet Captain overseeing the function/event

Having a thorough knowledge of Lais Hotel Properties’ products and services

Suggesting additional product and services meeting our Guests’ specific preferences

Assessing Guests’ individual needs to meet standards for additional products and services

Actively seeking ways to meet Guests’ product or service needs

All other duties as assigned

Professional Requirements:

Experience in various types of service

Experience in creative buffet set-ups

Minimal beverage knowledge

3-5 year of experience

Smart Serve Certificate required

Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Excellent communication skills

Strong interpersonal skills

Capable of prioritizing work and handling a variety of tasks

Confidence in selling and up-selling products and services

Positive sales-oriented personality

Desire to meet goals

Ethical and honest