B2B Contracts and Payments Officer
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Key skills for this role
About the Role
Etihad Airways seeks a B2B Contracts and Payments Officer to manage incentive payout validation, contract template maintenance, and stakeholder communication. The role involves analyzing performance data, preparing reports, and supporting sales teams.
Key Skills for This Role
Responsibilities
- Own the validation and processing of incentive payouts in strict alignment with contractual terms and internal guidelines
- Drive the full incentive payout cycle end to end ensuring accuracy, compliance, and efficiency
- Maintain audit trails and documentation for exceptions, adjustments, and manual interventions
- Own stakeholder communication with Finance, Legal, and Audit, ensuring seamless coordination on routine matters related to incentive payouts, legal contracts, and process alignment
- Own the maintenance and continuous improvement of legal contract templates and compliance documentation
- Analyse performance, incentive calculations, support sales teams in resolving discrepancies
- Lead the preparation of regular and ad hoc reports on incentive performance, customer trends, and program effectiveness
- Maintain and enhance performance dashboards, delivering accurate, actionable insights that directly inform business decisions on incentives and contracts
- Contribute to the upkeep of the incentive calculations and tracking tools
- Support with various operational tasks and cross functional initiatives as needed
Requirements
- Experience in contract management and incentive payout processing
- Strong stakeholder communication and coordination skills
- Analytical skills for performance analysis and reporting
- Ability to maintain audit trails and documentation
- Knowledge of compliance and regulatory requirements
- Proficiency in data analysis tools and dashboards
Full Job Posting
Role Overview
- The role ensures smooth communication across internal stakeholders, supports the processing of incentive payouts, and contributes to the accuracy and consistency of sales program execution.
Accountabilities
- Own the validation and processing of incentive payouts in strict alignment with contractual terms and internal guidelines, while driving the full incentive payout cycle end to end ensuring accuracy, compliance, and efficiency, and enabling leadership focus on strategic priorities
- Maintain audit trails and documentation for exceptions, adjustments, and manual interventions.
- Own stakeholder communication with Finance, Legal, and Audit, ensuring seamless coordination on routine matters related to incentive payouts, legal contracts, and process alignment, driving clarity, compliance, and consistency across all functions.
- Own the maintenance and continuous improvement of legal contract templates and compliance documentation, ensuring accuracy, consistency, and strict adherence to internal policies and regulatory requirements.
- Analyse performance, incentive calculations, support sales teams in resolving discrepancies.
- Lead the preparation of regular and ad hoc reports on incentive performance, customer trends, and program effectiveness, while maintaining and enhancing performance dashboards, delivering accurate, actionable insights that directly inform business decisions on incentives and contracts.
- Contribute to the upkeep of the incentive calculations and tracking tools.
- Support with various operational tasks and cross functional initiatives as needed.
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