AV SERVICE TECHNICIAN

Essential Duties and Responsibilities

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
• Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridge, Managed switches, and VLANs
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off the shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting of mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Performs other duties as assigned by the supervisor

Education and Work Experience

Corporate Values Alignment

Physical Requirements

• Ability to sit for extended periods while working at a desk or workstation.
• Prolonged use of a computer and keyboard, including typing and using a mouse.
• Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
• Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
• Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
• Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
• Ability to maintain focus and attention to detail throughout a full workday.
• Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
• Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
• Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer on Compensation Range

• The compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer’s good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.
• Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:
• Relevant skills and experience
• Education and certifications
• Market and business needs
• Internal pay equity
• Location and cost of living
• We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.
• Salary Range: $75k-90k
• Full time employees are eligible for the following benefits:
• M e dical insurance
• Dental insurance
• Vision insurance
• Company paid life and disability insurance
• 401k plan including company match
• P aid federal holidays
• Paid Time Off or Vacation/Sick time * depending upon contract
• Parental leave
• Bereavement leave
• Education/Training reimbursement
• Employee Assistance Program
• Other voluntary benefits available