AV SERVICE TECHNICIAN

POSITION ATTRIBUTES

POSITION RESPONSIBILITIES

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
• Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, Wi-Fi bridges, Managed switches, and VLANs
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, and IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analyses performed with root cause/corrective actions identified.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.

POSITION REQUIREMENTS

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience
• AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.
• Driver’s license required, safe driving record.
• Ability to attain and retain a suitability clearance

PREFERRED ATTRIBUTES

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods using a phone or other forms of business communication
• Must be able to lift up to 15 pounds at times.

BENEFITS

• Impyrian offers an excellent benefits package and ample growth opportunities.

FAIRNESS