Automotive Reception Manager

Job Summary

Key Responsibilities

• Welcome customers and visitors in a professional and courteous manner
• Manage incoming phone calls, emails, and customer inquiries
• Direct customers to appropriate departments such as sales, service, finance, or parts
• Handle customer complaints or escalate issues to management when necessary
• Maintain high standards of customer satisfaction and hospitality
• Supervise receptionists and Service Advisors
• Prepare schedules and manage shift coverage
• Train reception staff on dealership procedures, customer service standards, and phone etiquette
• Monitor staff performance and provide coaching when required
• Manage appointment bookings for service and sales consultations
• Maintain customer records and visitor logs
• Ensure accurate data entry into dealership management systems (DMS/CRM)
• Coordinate internal communication between departments
• Prepare reports related to customer traffic, call volumes, or reception performance
• Ensure reception and waiting areas remain clean, organized, and professional
• Monitor office supplies and front-desk inventory
• Assist with dealership events, promotions, and customer campaigns
• Support management with general administrative tasks

Required Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in automotive, hospitality, or customer service management
• Experience supervising front-office or reception staff
• Familiarity with dealership management software or CRM systems is an advantage

Skills & Competencies

• Strong customer service and interpersonal skills
• Professional communication and phone etiquette
• Leadership and team management abilities
• Organizational and multitasking skills
• Problem-solving and conflict-resolution capabilities
• Proficiency in Microsoft Office and administrative systems
• Ability to work in a fast-paced dealership environment

Preferred Experience

• 2–5 years of experience in automotive reception, dealership administration, or customer relations
• Experience working in a car dealership or automotive service center
• Knowledge of automotive service workflows and dealership operations
• Pay: AED10,000.00 - AED15,000.00 per month
• Ability to commute/relocate:
• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Language

• English (Preferred)