Automotive Bodyshop Manager

A **Body Shop Manager's** main role is to develop business through insurance adjusters, customers, and other sources to assure an adequate sales volume.

Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses.

Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

· Responsible for job allocation and job flow in the workshop, including job scheduling and labour allocation for day-to-day operations.

· Co-ordinate resources (operational and human), schedules, and activities to effectively manage jobs.

· Ensure supplies are ordered for each job.

· Assist with quoting, project management, materials purchasing, and quality checks.

· Ensure correct job numbers are used and that time records are correct.

· Provide oversight and check job estimates.

· Manage inward goods, checking quantities, dispatching goods, and receipting invoices.

· Regularly report progress on each job and quickly communicate delays or concerns with the General Manager.

Report on manpower overruns or shortfalls.

· Act as a technical adviser on key projects and other areas of the business as requested.

· Work with the General Manager to respond to clients’ requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

· Identify the client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

· Receive and review feedback from customers and follow up to ensure customer satisfaction.

· Work with the Department Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions.

Discuss with the team to identify an appropriate course of action.

· Develop and implement systems to record, file, and store information pertaining to client enquiries.

· Identify staff who require ongoing training and implement training opportunities to ensure their skills are improved.

Work with apprentices and semi-skilled staff to role model appropriate technical skills.

· Provide feedback to staff who are not performing to the expected level and ensure human resources are informed of trends in performance.

· Promote a Health and Safety culture within the business.

· Report all known or observed hazards to their Superior.

· Diploma or equivalent in Technical / Automotive or related field.

· equivalent combination of education and experience