Automated Operations Team Lead
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Key skills for this role
About the Role
Ericsson is looking for an experienced Senior AO Access Operations Leader to lead operational activities across RAN, Transmission, and Performance domains in Riyadh. The role involves leading a team, ensuring SLA compliance, driving incident management, and supporting automation initiatives.
Key Skills for This Role
Responsibilities
- Lead the AO Access Operations team supporting RAN, Transmission, and Performance operational domains
- Ensure proactive monitoring and management of network incidents, alarms, and service impacting events
- Drive service restoration activities and ensure compliance with customer SLAs and operational targets
- Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders
- Act as the primary operational interface between customers, engineering teams, field operations, and support organizations
- Monitor operational performance, analyze trends, and drive continuous improvement initiatives
- Ensure adherence to incident management processes, operational procedures, and service assurance frameworks
- Lead operational governance activities including reporting, performance reviews, and customer communications
- Support and drive automation initiatives to improve operational efficiency and service quality
- Develop team capabilities through coaching, mentoring, knowledge sharing, and competency development
Requirements
- Bachelor's degree in Telecommunications, Information Technology, Engineering, or related field
- Extensive experience in telecom operations, managed services, or service assurance environments
- Strong technical knowledge of RAN, Transmission, and Performance management domains
- Proven experience in incident management, troubleshooting, service restoration, and escalation handling
- Experience leading operational teams in shift based or customer facing managed services environments
- Strong understanding of operational processes, SLA management, and service governance frameworks
- Excellent analytical, problem solving, and operational decision making capabilities
- Strong leadership, coaching, influencing, and collaboration skills
Full Job Posting
About this opportunity
- We are looking for an experienced Senior AO Access Operations Leader to lead operational activities across RAN, Transmission, and Performance domains, ensuring service stability, SLA compliance, and operational excellence in a dynamic managed services environment.
- This is a critical and high visibility position offering the opportunity to lead operational transformation, enhance customer experience, and contribute to automation driven service assurance initiatives.
What you will do
- Lead the AO Access Operations team supporting RAN, Transmission, and Performance operational domains.
- Ensure proactive monitoring and management of network incidents, alarms, and service impacting events.
- Drive service restoration activities and ensure compliance with customer SLAs and operational targets.
- Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders.
- Act as the primary operational interface between customers, engineering teams, field operations, and support organizations.
- Monitor operational performance, analyze trends, and drive continuous improvement initiatives.
- Ensure adherence to incident management processes, operational procedures, and service assurance frameworks.
- Lead operational governance activities, including reporting, performance reviews, and customer communications.
- Support and drive automation initiatives to improve operational efficiency, reduce manual activities, and enhance service quality.
- Develop team capabilities through coaching, mentoring, knowledge sharing, and competency development initiatives.
- Ensure high standards of communication, operational discipline, and customer engagement across the team.
- Identify operational risks and implement preventive and corrective actions to maintain service stability.
The skills you bring
- Bachelor's degree in Telecommunications, Information Technology, Engineering, or a related field.
- Extensive experience in telecom operations, managed services, or service assurance environments.
- Strong technical knowledge of RAN, Transmission, and Performance management domains.
- Proven experience in incident management, troubleshooting, service restoration, and escalation handling.
- Experience leading operational teams in shift based or customer facing managed services environments.
- Strong understanding of operational processes, SLA management, and service governance frameworks.
- Demonstrated ability to lead teams during critical incidents and high pressure operational situations.
- Experience with operational reporting, KPI management, and performance analysis.
- Strong customer communication, stakeholder management, and presentation skills.
- Excellent analytical, problem solving, and operational decision making capabilities.
- Knowledge of automation technologies, AI driven operations, and continuous improvement methodologies is considered an advantage.
- Ability to operate both strategically and hands on while maintaining a strong focus on operational delivery and customer satisfaction.
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