Automated Operations Engineer Access TX
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Key skills for this role
About the Role
Ericsson is looking for a motivated Front Office RAN - Automated Operations Engineer to support telecom and IT operations in Riyadh.
Key Skills for This Role
Responsibilities
- Responsible for alarm monitoring and incident handling activities across telecom and IT environments
- Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures
- Assist in the execution of operational reporting, data analysis, and performance tracking activities
- Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools
- Coordinate with operational teams to ensure timely resolution of incidents and service requests
- Contribute to service assurance activities and ensure adherence to operational processes and procedures
- Assist in identifying opportunities for operational improvements and automation enhancements
- Support the preparation and maintenance of operational documentation, reports, and knowledge articles
- Participate in shift based operations, ensuring service continuity and compliance with operational targets
- Collaborate with cross functional teams and gain exposure to telecom network technologies and managed services practices
Requirements
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field
- Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts
- Previous experience in Managing Telecom Networks (minimum 2 years' experience) or IT Operations
- Strong analytical and problem solving skills
- Interest in telecom operations, automation technologies, scripting, and AI driven solutions
- Good communication and collaboration skills
- Willingness to learn and adapt to new technologies
- Basic knowledge of scripting languages, databases, or automation tools is considered an advantage
- Good understanding of incident management, monitoring tools, or managed services concepts is a plus
- Ability to work in a shift based operational environment
Full Job Posting
About this opportunity
- We are looking for a motivated Front Office RAN Automated Operations Engineer to support operational activities across telecom and IT domains.
- This is an excellent opportunity for individuals looking to build a career in telecom operations, automation, and AI driven managed services.
What you will do
- Responsible for alarm monitoring and incident handling activities across telecom and IT environments.
- Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures.
- Assist in the execution of operational reporting, data analysis, and performance tracking activities.
- Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools.
- Coordinate with operational teams to ensure timely resolution of incidents and service requests.
- Contribute to service assurance activities and ensure adherence to operational processes and procedures.
- Assist in identifying opportunities for operational improvements and automation enhancements.
- Support the preparation and maintenance of operational documentation, reports, and knowledge articles.
- Participate in shift based operations, ensuring service continuity and compliance with operational targets.
- Collaborate with cross functional teams and gain exposure to telecom network technologies and managed services practices.
- Participate in training and continuous learning activities related to telecom operations, automation, and emerging technologies.
- Support the implementation of AI driven operational improvements and modern service management practices.
The skills you bring
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field.
- Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts.
- Previous experience in Managing Telecom Networks (minimum 2 years' experience) or IT Operations.
- Strong analytical and problem solving skills with a structured approach to troubleshooting.
- Interest in telecom operations, automation technologies, scripting, and AI driven solutions.
- Good communication and collaboration skills with the ability to work in multicultural environments.
- Willingness to learn and adapt to new technologies, tools, and operational processes.
- Basic knowledge of scripting languages, databases, or automation tools is considered an advantage.
- Good understanding of incident management, monitoring tools, or managed services concepts is a plus.
- Ability to work in a shift based operational environment and manage multiple priorities.
- Self motivated mindset with a strong desire to develop technical and operational expertise.
What You Can Expect
- Exposure to modern telecom operations and managed services environments.
- Hands on experience with automation, AI driven operational improvements, and service assurance practices.
- Opportunities to develop technical, operational, and analytical capabilities.
- Structured learning and career development pathways within telecom operations and automation domains.
- Career growth opportunities toward engineering, automation, operations, service management, or leadership roles.
- An opportunity to be part of a dynamic team driving operational excellence and next generation managed services capabilities.
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