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• Authorised Officers operating within the Sydney Bus network
• Various locations across Sydney Northern Beaches.
• Permanent Full-Time positions above Award roles
• Working across Sydney Bus Network
• Above award conditions (SSIA Level 5 + $6 an hour Authorised Officer Allowance)
• Full comprehensive training & equipment provided
• Make a real difference on Sydney’s public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer
Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network.
These roles are critical to maintaining safety, compliance and positive customer experience across public transport services..
Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations.
Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.
Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.
We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.
Join Australia’s leading security provider and make a real impact on public transport safety across Sydney.
ABOUT THE ROLE:
Authorised Officers operating within the Sydney Bus network
Various locations across Sydney Northern Beaches.
Permanent Full-Time positions above Award roles
Working across Sydney Bus Network
Above award conditions (SSIA Level 5 + $6 an hour Authorised Officer Allowance)
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Full comprehensive training & equipment provided
Make a real difference on Sydney’s public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer
Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles are critical to maintaining safety, compliance and positive customer experience across public transport services..
Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations. Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.
KEY RESPONSIBILITIES:
Operate as an Authorised Office r within the Sydney bus network performing fare compliance and enforcement activities
Promote a safe, secure, and respectful public transport environment
Engage with passengers in a professional, non-judgemental and empathetic manner
Observe and assess passenger behaviour to identify safety or compliance risks
Respond to incidents calmly, confidently and in line with transport policies
Apply strong conflict resolution and de-escalation techniques
Provide high quality customer service while enforcing transport regulations
Work collaboratively with drivers, transport staff, and emergency services
Complete accurate incident and daily reporting
Maintain exceptional standards of personal presentation, conduct and professionalism
Comply with all organisational, safety and transport authority procedures
Experience in security, compliance, enforcement or transport roles
Strong communication skills with the ability to explain regulations clearly and confidently
Proven ability to manage confrontational and non-compliant behaviour
A strong customer service mindset
High situational awareness and sound judgement under pressure
Comfortable working on moving vehicles without motion sickness
Parent group profile
Australian private group providing parking, security, health and storage services across Asia-Pacific.
Visit parent group websiteFull-time
Entry
Onsite
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