AsstMgr-Restaurants
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Key skills for this role
About the Role
Courtyard by Marriott is seeking an Assistant Manager for Restaurants to oversee daily operations of the restaurant/bar and room service. The role involves assisting with menu planning, maintaining hygiene standards, supervising staff, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Handle employee issues and concerns
- Supervise staff and ensure performance expectations are met
- Provide feedback to employees based on observation of service behaviors
- Assist in supervising daily shift operations
- Supervise restaurant and all related areas in absence of Restaurant Director or Manager
- Attend department meetings and communicate clear consistent messages regarding department goals
- Ensure all employees have proper supplies, equipment, and uniforms
- Communicate any issues regarding food quality and service levels to chefs and restaurant managers
- Ensure compliance with all restaurant policies, standards, and procedures
- Monitor alcohol beverage service in accordance with local laws
- Strive to meet or exceed budget goals
- Perform all duties of restaurant employees and related departments when necessary
Requirements
- High school diploma or GED; 4 years experience in food and beverage, kitchen, or related professional area
- OR two year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, kitchen, or related professional area
Full Job Posting
Job Overview
- Entry level management position that assists in the daily operations of the restaurant/bar and room service.
- Assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods, and supervises restaurant/bar and room service departments.
- Responsible for ensuring guest and employee satisfaction while maintaining the operating budget.
Education and Experience
- High school diploma or GED; 4 years experience in food and beverage, kitchen, or related professional area.
- OR two year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, kitchen, or related professional area.
Core Work Activities Assisting in Managing Restaurant Team
- Handle employee issues and concerns.
- Supervise staff and ensure performance expectations are met.
- Provide feedback to employees based on observation of service behaviors.
- Assist in supervising daily shift operations.
- Supervise restaurant and all related areas in absence of Restaurant Director or Manager.
- Attend department meetings and communicate clear consistent messages regarding department goals to produce desired performance.
Core Work Activities Conducting Daily Restaurant Operations
- Ensure all employees have proper supplies, equipment, and uniforms.
- Communicate any issues regarding food quality and service levels to chefs and restaurant managers.
- Ensure compliance with all restaurant policies, standards and procedures.
- Monitor alcohol beverage service in accordance with local laws.
- Strive to meet or exceed budget goals.
- Perform all duties of restaurant employees and related departments when necessary.
- Restaurant opening and closing.
Core Work Activities Providing Exceptional Customer Service
- Interact with guests to obtain feedback on product quality and service levels.
- Monitor staffing to ensure guest service, operational needs, and financial objectives are met.
- Encourage employees to provide excellent customer service within guidelines.
- Handle guest problems and complaints, seeking assistance from supervisor if necessary.
- Strive to improve service performance.
- Set a positive example for guest relations.
- Assist employees in reviewing comment cards and guest satisfaction results.
- Recognize and greet guests.
Core Work Activities Conducting Human Resources Activities
- Supervise ongoing training initiatives.
- Use all available on the job training tools for employees.
- Communicate performance expectations in accordance with job descriptions for each position.
- Provide employees with ongoing coaching and counseling regarding performance.
About Marriott
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- Courtyard by Marriott is passionate about serving the world's travelers and was the first hotel brand specifically designed for business travelers.
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