AsstMgr-Front Office I
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Key skills for this role
About the Role
Courtyard by Marriott in Mecca is hiring an Assistant Front Office Manager to support front desk operations and supervise staff. The role requires 2 years of experience in guest services or a related degree.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in administering front office functions and supervising staff
- Manage day to day operations ensuring quality and customer expectations
- Handle complaints, settle disputes, and resolve grievances
- Ensure guest and employee satisfaction
- Maximize financial performance of the department
- Implement customer recognition/service program
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Ensures efficient check in and check out process, guest and employee satisfaction, and maximizes fin
Candidate Profile Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day to day operations.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day to day operations, ensuring quality, standards and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settling disputes, and resolving grievances.
- Strives to improve service performance.
- Collaborates with Front Office Manager on ways to improve departmental service.
- Communicates Front Office goals to produce desired results.
- Participates in development and implementation of corrective action plans.
Ensuring Exceptional Customer Service
- Provides services above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs.
- Serves as a role model to demonstrate appropriate behaviors.
- Empowers employees to provide excellent customer service.
- Interacts with customers regularly to obtain feedback.
- Handles guest problems and complaints effectively.
Managing Projects and Policies
- Implements the customer recognition/service program.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
- Provides information to supervisors and co workers by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to choose the best solution.
- Informs and/or updates executives, peers and subordinates in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre and post convention meetings to Front Office staff.
- Participates in department meetings.
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