AsstMgr-Front Office I
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Key skills for this role
About the Role
Courtyard by Marriott is seeking an Assistant Front Office Manager to assist in supervising front office staff, managing daily operations, and ensuring guest satisfaction. Candidates should have a high school diploma and 2 years of guest services experience, or a 2-year degree in hospitality.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Supervise and manage employees, managing all day to day operations
- Ensure employee recognition is taking place on all shifts
- Establish and maintain open, collaborative relationships with employees
- Manage day to day operations, ensuring quality, standards and meeting customer expectations
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Strive to improve service performance
- Collaborate with the Front Office Manager on ways to continually improve departmental service
- Communicate a clear and consistent message regarding Front Office goals
- Participate in the development and implementation of corrective action plans
- Provide services that are above and beyond for customer satisfaction and retention
- Interact with customers on a regular basis to obtain feedback
Requirements
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Candidate Profile
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day to day operations.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans.
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