AsstMgr-Housekeeping
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking an Assistant Manager for Housekeeping to support day-to-day operations, supervise staff, and ensure guest satisfaction. The role requires a high school diploma or GED with 2 years of housekeeping experience, or a 2-year degree in hospitality.
Key Skills for This Role
Responsibilities
- Support day to day activities in Housekeeping, Recreation/Health Club and Laundry
- Direct and work with employees to clean and maintain guestrooms and public space
- Complete inspections and hold people accountable for corrective action
- Ensure guest and employee satisfaction while maintaining the operating budget
- Manage housekeeping operations and budgets, including inventory and supplies
- Handle guest problems and complaints
- Conduct human resources activities such as training, coaching, and performance appraisal
Requirements
- High school diploma or GED; 2 years experience in housekeeping or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Overview
- Job Number: 26084810
- Job Category: Housekeeping & Laundry
- Location: West Bay, Doha, Qatar
- Schedule: Full Time
- Located Remotely? N
- Position Type: Management
Job Summary
- Entry level management position focusing on supporting day to day activities in Housekeeping, Recreation/Health Club and Laundry.
- Directs and works with employees to clean and maintain guestrooms and public space.
- Completes inspections and holds people accountable for corrective action.
- Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Candidate Profile Education And Experience
- High school diploma or GED; 2 years experience in housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities Managing Housekeeping Operations and Budgets
- Ensures knowledge and understanding of OSHA regulations are up to date.
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment and uniforms.
- Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
Ensuring Exceptional Customer Service
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Empowers employees to provide excellent customer service within guidelines.
Conducting Human Resources Activities
- Supports training initiatives for all current and new employees.
- Participates as needed in the investigation of employee accidents.
- Communicates performance expectations to Housekeeping employees in accordance with job descriptions and monitors progress.
- Coaches, counsels and encourages employees.
- Manages payroll administration.
- Observes service behaviors of employees and provides feedback.
- Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Communicates areas in need of attention to staff and follows up.
- Participates as needed in interviewing and hiring of Housekeeping employee team members.
- Handles employee progressive disciplinary procedures as required.
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
- Supervises the Housekeeping shifts including 'breaking out the house.'
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