Asst Mgr-Loss Prevention
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Key skills for this role
About the Role
Marriott International seeks an Assistant Manager - Loss Prevention to assist in managing daily security operations, fire prevention, emergency preparedness, and risk assessments. Requires experience in loss prevention and security management within hospitality.
Key Skills for This Role
Responsibilities
- Assists in the management of daily functions of the department to ensure protection of property assets, employees, guests and property
- Maintains logs, certifications and documents required by law and Standard Operating Procedures
- Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
- Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
- Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
- Handles complaints, settling disputes, and resolving grievances and conflicts
- Oversees first aid program for guests and employees
- Develops liaison with local law enforcement and emergency services
Requirements
- Experience in loss prevention or security management
- Knowledge of fire prevention programs and emergency preparedness
- Ability to conduct hazard and risk assessments
- Familiarity with CCTV and alarm systems
- Strong customer service skills
Full Job Posting
Job Summary
- Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property.
- Maintains logs, certifications and documents required by law and Standard Operating Procedures.
- Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures.
- Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Core Work Activities Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Assists in the development of detailed 'shut down' procedures for the property to ensure that all areas are secured at the appropriate times.
- Complies with applicable federal, state and local law and safety regulations.
- Follows proper key control guidelines in loss prevention and in the property.
- Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follows Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors and co workers by telephone, in written form, e mail, or in person.
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