Asst Floor Manager
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Key skills for this role
About the Role
Assist in managing restaurant operations, supervise staff, ensure customer satisfaction, and support training while maintaining hygiene and compliance standards.
Key Skills for This Role
Responsibilities
- Assist the Floor Manager in overseeing daily restaurant floor operations
- Supervise front of house staff including waiters, hosts, and service crew
- Ensure excellent customer service and guest satisfaction
- Handle guest complaints and resolve issues professionally
- Coordinate with kitchen and bar teams for smooth service flow
- Monitor staff performance, grooming, attendance, and discipline
- Support staff training, scheduling, and shift coordination
- Monitor inventory of service items and report shortages
Requirements
- Experience in restaurant floor management or similar role
- Strong leadership and supervisory skills
- Excellent customer service orientation
- Knowledge of food safety and hygiene standards
Full Job Posting
Key Responsibilities
- Assist the Floor Manager in overseeing daily restaurant floor operations
- Supervise front of house staff including waiters, hosts, and service crew
- Ensure excellent customer service and guest satisfaction at all times
- Monitor staff performance, grooming, attendance, and discipline
- Handle guest complaints and resolve issues professionally
- Coordinate with kitchen and bar teams for smooth service flow
- Ensure proper table setup, cleanliness, and hygiene standards
- Support staff training, scheduling, and shift coordination
- Assist in achieving restaurant sales and operational targets
- Monitor inventory of service items and report shortages
- Ensure compliance with company policies, SOPs, and food safety standards
- Prepare shift reports and support management with daily operations
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