Associate, Vendor Relations

The Vendor Relations team supports the management of resolving Accounts Payable related queries received through email / phone from vendors and internal partners such as merchants, the Finance Shared Services team in North America and other business groups. The position provides leadership and direction to a team of associates involved in day-to-day resolution of queries, besides providing insights about team and business performance, proactively addressing situations, creating a good rapport with business partners and a positive approach towards constant improvement. The position will report to the Team Leader – Vendor Relations.

Very good written and verbal communication to handle customers and suppliers from North America

Strong expertise in handling customer queries (email / phone) – Accounts Payable related query handling preferred

To manage business and supplier queries, providing advice, support and feedback clarification on process and agree new ways of working

Ability to handle escalated issues in a composed, yet result-oriented manner

Work with various business partners via meetings/VCR to resolve issues, provide clarification on process and agree new ways of working

Intensive problem solving role, queries to be worked to conclusion; a high degree of judgment and decision making to ensure payment and charging accurately

Ensuring accurate & timely accounting postings and timely reconciliation in order to protect company profit