Associate Technical Adoption Architect (Implementation Consultant)

Required:

2+ years of professional services and/or consulting experience with software companies.

Passion for learning new technologies and driving outcomes through technical solutions.

You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.

Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.

Ability to successfully navigate enterprise customers’ complex organizational structures. This involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement, IT, and other stakeholder groups. You can identify decision-makers, executive sponsors, influencers, and blockers and build alignment across them.

Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.

You can validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.

Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.

Strong AI consulting instincts and practical AI fluency. You understand what AI can and cannot do in practice, can explain AI concepts clearly to customer stakeholders, and can advise on how to apply AI responsibly within contracting workflows.

A transformation mindset. You are motivated by progressing a customer through adoption journey milestones and business outcomes.

Ownership mentality for customer success. You are comfortable charting a path forward, maintaining momentum, and helping customers translate technical design into practical adoption steps.

Strong written and verbal communication, with the ability to explain complex ideas clearly. You can deliver executive-ready recommendations, communicate tradeoffs, facilitate alignment, and reset expectations with credibility and empathy.

Ironclad’s Values: Drive, Intent, Integrity, and Empathy.

Preferred:

B2B SaaS and experience with integrations strongly preferred.

Legal or contracting background is a major plus.

Hands-on experience with CLM (contract lifecycle management) and legal operations business processes.

Comfort with diagnosing why an AI interaction went wrong and iterating on prompts to get better results, particularly in contracting scenarios.

Experience learning and adapting quickly to a growing organization.