Manager, Technical Adoption Architecture (Professional Services)

Lead, mentor, and grow a high-performing team of Technical Adoption Architects

Set clear performance expectations, provide regular feedback, and support career development, retention, and progression

Translate Customer Value and Professional Services strategy into an executable team plan, operating rhythm, and set of measurable outcomes

Oversee delivery of packaged service offerings, custom SOW delivery, and investment projects, incorporating agentic and AI-enabled solutions into customer deployments

Guide the team in designing and building customer contracting processes in Ironclad, including workflows, templates, integrations, automations, and AI-supported experiences

Provide hands-on support for complex or at-risk projects, strategic customer engagements, executive workshops, and stakeholder escalations

Advise on staffing, resource planning, forecasting, and prioritization to ensure smooth project delivery and effective customer coverage

Partner with Account Teams, Adoption Strategists, Enterprise Architects, Legal AI Specialists, Support, Customer Success, Product, and Engineering to improve the end-to-end customer experience

Establish a regular feedback loop with Product and Engineering by involving the TAA team in early product feedback, testing, and readiness for new agent and AI capabilities

Build the team's AI fluency so they can support customers in understanding how to apply AI responsibly, including what AI and agents can and cannot do, appropriate controls, risks, and tradeoffs within contracting workflows

Continuously improve and evolve Professional Services toward a model centered on customer value, measurable outcomes, speed to value, and sustained adoption

Build scalable processes, playbooks, tooling, and operating mechanisms that enable consistent delivery excellence and improve operational efficiency

Identify opportunities to use AI tools internally to improve preparation, solution design, delivery efficiency, knowledge sharing, quality assurance, and team operations