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Associate Representative - Customer Service

Wesco
Dubai, UAE
Full-time
Entry · 0+ years experience
Hybrid
Discovered 1 weeks ago
Free

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Responsibilities

  • Interacts with customers by phone or in person to provide information and to ensure best service possible.
  • Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Completes customer invoicing.
  • Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
  • Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
  • Prepares for, attends, and participates in weekly sales meetings.
  • Remains current on industry trends, market activity and competitor products.

Qualifications

  • High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
  • 0-2 years of relevant experience
  • 1 year of sales experience preferred
  • Direct Sales (B2B) experience preferred
  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
  • Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to build working relationships with other functional areas to best support mutual objectives
  • Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
  • Ability to research and resolve customer issues
  • Strong written and verbal communication skills
  • Basic computer skills
  • Ability to effectively prioritize and execute tasks
  • Ability to build and maintain long-term relationships with customers

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