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Associate - Program Coordinator
IIDE
Mumbai, IND
Full-time
Mid · 2+ years experience
Hybrid
Discovered 3 weeks ago
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Role Overview
As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring.
Key Skills for This Role
Google WorkspaceLMSCRMWhatsAppZoomGMass
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About the Role
As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring.
Classroom Setup and Management
Coordinate and set up online and hybrid classrooms to ensure seamless sessions.
Manage trainer schedules using Google calendars to optimize availability and coordination.
LMS and Reporting
Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students.
Generate, analyze, and present reports on course progress and other key metrics to management.
Student Orientation and Coordination
Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools.
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