Associate - Program Coordinator

Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools.

Serve as the primary point of contact for students, resolving queries via CRM, calls, emails, and WhatsApp.

Coordinate with industry professionals for guest sessions, enhancing the learning experience.

Act as a support liaison for trainers, addressing any program-related concerns.

Track and ensure course progress aligns with predefined schedules and quality benchmarks.

Communicate updates about schedules, deadlines, and program details effectively to trainers and students.

Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas.

Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals.

Ensure all program activities align with predefined Standard Operating Procedures (SOPs).

Assist in the moderation of final course results and oversee the generation of marksheets.

Follow up on the NSDC portal for accurate data uploads and certificate generation.

Analyze and compile feedback and statistical data, presenting detailed reports weekly and monthly.

Experience in student coordination or educational operations is desirable.

Additional experiences or skills in educational management or operations.

Certifications or training that could enhance performance in the role.