Associate Principal - System Management

About the Role

Location and Experience

• The source lists the location as PAN INDIA.
• The source lists 11 to 15 years of experience, and the candidate profile requests 12 or more years of ServiceNow implementation and support experience.

Key Responsibilities

• Serve as the technical SME for ServiceNow discussions, integration challenges, and problem resolution.
• Design, develop, and maintain ServiceNow integrations with enterprise and third-party platforms.
• Troubleshoot APIs, authentication, performance, latency, and data consistency issues.
• Review and optimize workflows, business rules, client scripts, and integrations.
• Collaborate with engineering, architecture, QA, and product teams across delivery and release cycles.
• Perform root-cause analysis for production incidents and recurring defects.
• Support release planning, deployment validation, and post-production hypercare.
• Create technical documentation and runbooks and mentor teams on ServiceNow best practices.

Required Skills

• Required skills include ServiceNow implementation and support, ITSM, ITOM, CMDB, Service Catalog, Integration Hub, and Flow Designer.
• The role requires REST and SOAP APIs, JavaScript and ServiceNow scripting, workflow automation, and enterprise and cloud integrations.
• Required authentication knowledge includes OAuth, SAML, JWT, and Basic Auth.
• Functional testing and Agile delivery methodologies are required.

Candidate Profile

• The candidate should have strong expertise in integrations, platform configuration, scripting, and troubleshooting.
• The candidate should lead technical discussions, collaborate across engineering and product teams, resolve complex production issues, and mentor development teams.

Preferred Qualifications

• ServiceNow CSA, CIS in ITSM, ITOM, or CMDB, and CAD certifications are preferred.
• Experience with enterprise-scale transformation or platform engineering programs is preferred.

Benefits Package

• The source mentions competitive salary and benefits, professional growth opportunities, a collaborative work environment, and challenging client projects.