Associate Manager - Terminal Retail & FB

Responsibilities

• Retail Operations Support:
• Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
• Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
• Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
• Customer Service and Grievance Resolution:
• Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
• Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
• Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
• Compliance and Quality Assurance:
• Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
• Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
• Retail Compliance and Quality Monitoring:
• Ensure retailers are adhering to product quality standards on a daily basis.
• Perform spot checks at retail outlets to ensure compliance with company policies.
• Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
• Merchandise Stock and Layout Support:
• Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
• Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.