Lead – Relationship Manager (CRM)

Responsibilities

• Incharge - Relationship Manager
• Customer Lifecycle Management:
• Manage the customer lifecycle from booking to handover, ensuring a smooth transition at each stage.
• Conduct comfort calls and welcome calls to new customers to ensure a positive onboarding experience.
• Customer Interaction:
• Regularly engage with clients to address any queries or concerns related to their property allocations.
• Handle all allotment issues and ensure timely resolution to enhance customer satisfaction.
• Payment Management:
• Manage payment processes, ensuring clients are informed about payment milestones and deadlines.
• Oversee the registration process, including coordinating with vendors for stamp duty and drafting the Agreement of Deposit (AOD).
• Invoicing and Certification:
• Raise invoices for project milestones post-architecture certification until the project is ready for possession.
• Manage the possession certification process to facilitate a smooth handover to customers.
• Snagging and Desnagging Process:
• Coordinate customer visits to properties for snagging and desnagging, ensuring all issues are documented and addressed promptly.
• Work with relevant teams to resolve all identified snags before handover.
• Final Handover:
• Facilitate the final handover of keys and parking allotment letters to customers.
• Ensure that customers receive all necessary documentation and support during the handover process.
• Documentation and Reporting:
• Prepare and maintain accurate records of client interactions, sales activities, and feedback for continuous improvement.