Associate Manager - CC Admin Services

Job Purpose

To manage, end to end, transport, accommodation (HOTAC), CCD procurement and logistics activities for Cabin Crew Division, covering CCD ground staff travel logistics and visa coordination, departmental logistics, event and administrative support, and stationery and stores distribution across bases, Ensuring operational continuity, cost optimization, policy adherence and crew satisfaction across domestic and international operations. representative and primary stakeholder for these services, holding practical control over cost and SLA outcomes through audit, cost-saving analysis and bill

Key Accountabilities

1. Vendor Governance, Bill Verification and Cost Control

• Act as Cabin Crew Division's representative and primary stakeholder for hotel and transport vendors — while selection, contracting and billing for these services sit with Air India's corporate Admin Services department, hold practical control over cost and service outcomes as the end user.

• Verify and clear all Cabin Crew Division service bills — including crew lounge, transport and hotel — against contracted rates and delivered service before payment.

• Conduct cost-saving deep dives into transport and hotel operations, identifying and implementing measures to optimize divisional spending.

• Conduct periodic audits of transport and hotel services against contracted standards.

2. SLA Governance, MIS Reporting and Crew Concern Resolution

• Monitor and govern hotel (HOTAC) SLA performance across all bases against contracted service standards.

• Monitor and govern transport SLA performance across all bases against contracted service standards.

• Prepare and present MIS on hotel and transport SLA performance, identifying where service is meeting standard and where it is not, and escalating persistent underperformance.

• Use SLA and MIS findings to inform hotel selection and vendor continuation decisions, presenting recommendations to the Manager – CC Admin and Support Services.

• Resolve crew concerns and escalations arising from transport, HOTAC and other divisional services, coordinating across departments as required.