Associate Implementation Manager

We’re looking for an Associate Implementation Manager (AIM) to join our team and work with our phenomenal clients.

In this position, you will be responsible for assisting, and occasionally leading, end-to-end management of all client facing activities and function as liaison to our technical team for configuration and testing.

Associate Implementation Management: Assist or Lead a set of Customer projects with end-to-end project management responsibilities including – planning, scope, requirements, schedule, communication, risk, and budget.

Customer Management: be the single point of contact, or assist a senior manager representing Phenom People from project kick-off through “Go Live” deployment.

Management: work with customers in gathering and documenting out-of-the-box feature configuration requirements and communicate the same with our software development team.

Assist in gathering requirements for product enhancements and communications of the same to your team and clients.

Develop and communicate project performance to all stakeholders (internal and external).

Ensure actions and key deliverables are met and are kept within the defined scope

Other duties as assigned.

At least 1 year of hands on project management experience or a strong background in the role of Lead Analyst, Lead QA, Senior Customer Support or Scrum Master with 2 to 3 years in a software development ecosyste.

Knowledge of Project Management Methodology and Software Development Lifecycles including Agile and Waterfall.

Direct experience as part of an Agile SCRUM or Kanban team a huge plus.

Excellent verbal, written, and presentation skills, and demonstrate your ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally

Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments

Ability to plan, organize, prioritize and deliver multiple tasks simultaneously

Understanding of common web technologies, SaaS platforms, CMS, and services and a basic understanding of HTML, XML, API, JavaScript and CSS

Experience in Talent Acquisition/Human Resources technology a real plu