Associate Director - UX/CX Design
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Key skills for this role
About the Role
Qiddiya Investment Company seeks a UX/CX Lead to own the customer and guest experience design strategy across digital products. The role ensures seamless, high-quality journeys through user research, testing, and measurable UX performance, shaping product direction with Product, Delivery, and Engineering teams.
Key Skills for This Role
Responsibilities
- Define and maintain the UX/CX strategy and design principles aligned to business and guest KPIs
- Lead UX research, testing, insights analysis and journey mapping across digital products
- Develop and scale a shared Design System to accelerate delivery alignment and consistency
- Translate commercial and operational requirements into actionable design decisions and prototypes
- Collaborate with Product Managers to influence roadmap prioritization based on guest insight
- Partner with Engineering to assure seamless implementation of design and accessibility standards
- Design and run usability testing and experimentation programs to validate and optimize UI/UX
- Facilitate workshops to support collaborative understanding of user needs and experience gaps
- Coach and mentor design talent to elevate capability maturity and craft excellence
- Lead performance tracking of UX metrics and continuous optimization of digital experience
Requirements
- 10+ years UX/CX design leadership experience in consumer digital environments
- Portfolio demonstrating transformation of complex omni channel experiences
- Strong knowledge of usability testing, data driven design and accessibility standards
- Proficiency in design and prototyping tools such as Figma
- Commercial awareness with proven ability to influence roadmap direction and KPIs
- Strong communication and collaboration with cross functional delivery teams
Full Job Posting
Overview
- The UX / CX Lead owns the customer and guest experience design strategy across Qiddiya's digital products.
- This role ensures seamless, high‑quality journeys that enable conversion, adoption and guest satisfaction from initial planning through in‑destination engagement.
- The role enables continuous experience improvement through user research, testing and measurable UX performance, shaping product direction in partnership with Product, Delivery, and Engineering teams.
Key Responsibilities
- Define and maintain the UX/CX strategy and design principles aligned to business and guest KPIs
- Lead UX research, testing, insights analysis and journey mapping across digital products
- Develop and scale a shared Design System to accelerate delivery alignment and consistency
- Translate commercial and operational requirements into actionable design decisions and prototypes
- Collaborate with Product Managers to influence roadmap prioritization based on guest insight
- Partner with Engineering to assure seamless implementation of design and accessibility standards
- Design and run usability testing and experimentation programs to validate and optimize UI/UX
- Facilitate workshops to support collaborative understanding of user needs and experience gaps
- Coach and mentor design talent to elevate capability maturity and craft excellence
- Lead performance tracking of UX metrics and continuous optimization of digital experience
Requirements
- +10 years UX/CX design leadership experience in consumer digital environments
- Portfolio demonstrating transformation of complex omni‑channel experiences
- Strong knowledge of usability testing, data‑driven design and accessibility standards
- Proficiency in design and prototyping tools such as Figma
- Commercial awareness with proven ability to influence roadmap direction and KPIs
- Strong communication and collaboration with cross‑functional delivery teams
Benefits
- Offering a comprehensive compensation and benefits package.
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