Associate Director, Membership Development

Ensure the team delivers world-class prospect experience across pipeline management, content management, and sales engagement.

Partner with the product line owner to bring visibility to operational improvements, implement best practices and build dashboards.

Serve as the primary resource for MDAs, Membership Group Leaders, and Sales Directors, ensuring professional, proactive, and timely support.

Monitor metrics and prospect engagement to flag risks, highlight bright spots, and recommend solutions.

Oversee pipeline management processes, including prospect experience, CRM administration, and prospect communications and content.

Act as the operations subject-matter expert for the assigned product line.

Partner with the product line owner to make talent, operational, and strategic decisions.

Communicate insights and recommendations clearly across internal stakeholders.

Use data and insights to make proactive, solution-oriented decisions.

Lead or support initiatives to enhance the Membership Development function.

Identify, implement and ensure successful adoption of process improvements to optimize operational efficiency and prospect experience.

Growth Mindset: Seeks and integrates feedback to continuously improve, adapts approaches to work, and persists through setbacks with resilience.

Communication: Conveys information clearly, concisely, and persuasively; actively listens and adapts style to different audiences.

Effective Execution: Focuses on key priorities contributing to team and business goals while remaining committed to exceptional performance and efficient accountability.

Collaborative Engagement: Actively builds strong relationships within teams and across brands, staying adaptable to ensure positive, collaborative experiences.

Commercial Acumen: Cultivates a deep understanding of our mission and external business environment with a proactive approach to problem-solving.

Curiosity: Explores, questions, and seeks understanding of new ideas and perspectives; shows a willingness to learn new things and experiment outside their comfort zone.

The What: Team consistently meets or exceeds performance metrics.

The How: The team is executing all the critical aspects of membership development like setting high quality calls, running pipeline meetings, engaging cross functional teams, etc

Direct reports are engaged, high-performing, and motivated.

Continuous operation improvement via an effective partnership with product line owner and cross-functional stakeholders.

Risks and opportunities in the product line are proactively addressed with a solutions based mindset.

The World 50 Group Way is our unified cultural framework that defines who we are and how we operate, shaped by insights and input from our associates. It brings together our mission, purpose, values, and DNA to foster a culture of community, collaboration, learning, and lasting impact.

Our DNA - How we show up

Member Obsessed: Building real connections and helping our members win is what drives us.

Entrepreneurial: We see challenges as chances to get creative and make things happen.

Collaborators: We’re stronger together: we share ideas, support each other, and create amazing experiences as one team.

Learners: We stay curious, keep growing, and never stop learning.

Humble: We aim high but leave our egos at the door - it’s about progress, not perfection.

Community: We celebrate wins, hold each other accountable, and have plenty of laughs along the way.

As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All , demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organisations.

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. Through curated peer communities, strategic insights, and trusted exchange, we empower senior leaders to navigate challenges, share experiences and create lasting impact. We cultivate community, where leaders go beyond their company, to co-create a future of extraordinary impact.