Associate Director, IT Infrastructure

Lead, mentor, and develop a high-performing Infrastructure Services team

Provide coaching, performance management, and growth opportunities for staff

Foster a culture of accountability, collaboration, and continuous learning

Ensure reliable 24x7 operations of enterprise systems

Provide strategic and tactical leadership for the design, implementation, and optimization of IT infrastructure

Oversee data centre operations, servers, storage, networking, telecom, and cloud platforms

Lead infrastructure modernization initiatives across both on-prem and cloud environments

Establish and maintain infrastructure standards, processes, and operational procedures

Drive the design, implementation, and performance of WAN, LAN, and cloud infrastructure

Manage system administration practices, monitoring, and performance optimization

Lead infrastructure capacity planning and prioritization initiatives

Lead infrastructure-related security design, implementation, and monitoring

Oversee vulnerability management, penetration testing, patching, and compliance activities

Maintain cybersecurity policies, controls, and governance frameworks

Partner on threat detection, response, and forensic analysis

Support compliance initiatives, including PCI-DSS assessments and audits

Manage infrastructure budgets (OPEX & CAPEX) with a focus on value optimization

Develop business cases to support strategic investments

Manage vendor relationships and external service providers

Promote a strong culture of information security awareness

Deliver and support training initiatives for employees and leaders

Qualifications

While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

Post-secondary education in IT or a related discipline

5+ years of progressive experience in senior technical infrastructure and management roles (Tier III–IV), including leadership responsibilities

Proven experience leading, coaching, and developing technical teams

Strong experience across: Network infrastructure (LAN/WAN, switching/routing, VoIP) Server virtualization & enterprise storage (SAN) Cloud platforms and hybrid infrastructure environments Cybersecurity frameworks and practices

Network infrastructure (LAN/WAN, switching/routing, VoIP)

Server virtualization & enterprise storage (SAN)

Cloud platforms and hybrid infrastructure environments

Cybersecurity frameworks and practices

Deep understanding of: Network protocols and services (TCP/IP, DNS, HTTP/S, SMTP, Active Directory, etc.) Monitoring, troubleshooting, and hands-on system configuration

Network protocols and services (TCP/IP, DNS, HTTP/S, SMTP, Active Directory, etc.)

Monitoring, troubleshooting, and hands-on system configuration

Experience with vulnerability management, penetration testing, and security operations

Familiarity with PCI-DSS or similar regulatory frameworks is highly preferred

CCNP,CISSP, MCSE, ITIL or equivalent

We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people; people who want to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.