Associate Director - City Technology PMO & Demand Management (DEL 3)
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Key skills for this role
About the Role
Qiddiya seeks an Associate Director to lead the City Technology PMO, overseeing portfolio governance, delivery assurance, and operational readiness for IT and OT technology towers.
Key Skills for This Role
Responsibilities
- Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage gate control, and operational readiness across all IT and OT technology towers
- Implement and maintain Delivery & Handover Governance standards for City Technology programs
- Maintain an integrated view of City Technology delivery progress across towers and suppliers
- Govern and enforce delivery stage gates, including design completion readiness, testing and commissioning evidence, documentation and as built readiness, operational readiness evidence
- Own RAID governance standards across all City Technology delivery programs
- Produce standardized delivery reporting packs including schedule health, delivery risk exposure, dependency hotspots, milestone achievement, vendor delivery performance indicators
- Ensure vendors comply with City Technology Delivery & Handover Governance requirements
- Ensure delivery programs comply with corporate technology governance processes, architecture standards, design authority requirements, and cybersecurity gating requirements
- Define acceptance criteria for transition from Project to Operations
- Track total technology investment portfolio (CAPEX and transformation OPEX) and align with Finance for forecasting accuracy
Requirements
- 15+ year experience in large scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi domain environments, ideally including IT + OT programs, infrastructure and data centers, physical security technology delivery, smart city platforms and integration
- Strong knowledge of stage gate Delivery & Handover Governance, RAID management, dependency management, reporting and executive governance packs
- Strong stakeholder management and escalation skills
- Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)
- PMP or equivalent certification required
- ITIL knowledge required
- Strong financial governance and executive reporting capability
Full Job Posting
Role Overview
- Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.
- This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner.
- The PMO acts as the control tower for all City Technology projects transitioning into run state operations.
Reporting Line
- Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO
- Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts
Role Scope (City Technology Only)
- In scope delivery and handover domains include: City Business Applications, City Platforms (integration/IoT/data), City OT & Smart Systems technology, City Physical Security technology, City ICT infrastructure and data centers including City IT/OT Security.
Key Responsibilities
- Delivery & Handover Governance Framework (City Technology): Implement and maintain Delivery & Handover Governance standards for City Technology programs.
- Integrated Program Controls: Maintain an integrated view of City Technology delivery progress across towers and suppliers.
- Stage Gates & Assurance (Delivery to Run): Govern and enforce delivery stage gates.
- Risk, Issues, and Dependency Governance (RAID): Own RAID governance standards across all City Technology delivery programs.
- Delivery Reporting & Executive Packs: Produce standardized delivery reporting packs.
- Vendor Delivery & Handover Governance Support (non commercial): Ensure vendors comply with City Technology Delivery & Handover Governance requirements.
- Alignment to Governance, Architecture, and Cybersecurity: Ensure delivery programs comply with corporate technology governance processes, architecture standards, design authority requirements, and cybersecurity gating requirements.
Key Interfaces
- Internal: Director — City Technology Governance & Architecture, Tower Directors, City ITSM governance and assurance function, Director — City Technology Operations, Finance / budgeting governance stakeholders.
- External: Systems Integrators, Delivery contractors, OEMs providing commissioning and handover support, Managed service providers supporting transition planning.
Success Measures (KPIs)
- % of City Technology programs compliant with Delivery & Handover Governance reporting cadence
- Stage gate compliance rate (% passing with complete evidence)
- % of projects with maintained baseline (scope/schedule/cost)
- Delivery risk closure rate (RAID actions completed on time)
- Number of uncontrolled scope changes / late change requests
- Reduction in 'handover defects'
- Reduction in incidents caused by poor delivery transition within first 30 days of go live
Operational Readiness & Handover Governance
- Define acceptance criteria for transition from Project to Operations
- Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place
- Validate security hardening and compliance sign offs
- Coordinate CAB approvals and go live governance
- Confirm training and knowledge transfer completion
Portfolio & Financial Governance
- Track total technology investment portfolio (CAPEX and transformation OPEX)
- Align with Finance for forecasting accuracy
- Monitor cost variance and earned value performance
- Maintain benefits realization tracking framework
Stakeholder Management
- Engage Directors across all City Technology tower
- Interface with Corporate PMO and Enterprise Architecture
- Present executive updates to Technology Steering Committee
- Coordinate with Procurement and Legal for contract governance alignment
Requirements
- 15+ year experience in large scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi domain environments, ideally including IT + OT programs, infrastructure and data centers, physical security technology delivery, smart city platforms and integration
- Strong knowledge of stage gate Delivery & Handover Governance, RAID management, dependency management, reporting and executive governance packs
- Strong stakeholder management and escalation skills
- Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)
- Experience managing IT + OT delivery environments preferred
- Strong experience in governance heavy or giga project environments
- PMP or equivalent certification required
- Agile/Scrum or SAFe certification preferred
- ITIL knowledge required
- Strong financial governance and executive reporting capability
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