successfactors
Associate Director - Affluent Relations
Standard Chartered
Kolkata, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
• Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management • Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. • To provide the face of the Bank to the highest net worth customers of the Bank.
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Job Summary
• Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management • Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. • To provide the face of the Bank to the highest net worth customers of the Bank.
Key Responsibilities
- Relationship Management • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. • Provide professional customer service to achieve a high percentage of customer satisfaction and retention. • Manage the portfolio to de-risk against attrition and achieve stability of book. • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. • Serve as the one-point contact to the High Net Worth customers of the Bank Sales • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment • Achieve the Targets set in terms of product mix • Induction of all new customers brought in by the Branches & Direct Sales team. • Achieve “best in class” productivity in order to maximize the efficacy of the sales process. • Achieve the budgeted cross sell targets. • Aggressive Sales call plans to acquire large prospective customers through referrals. • Ensure coverage of customer base in accordance with the approved contact plans. • Coordinate customer events for the cluster along with the product team
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