Associate Customer Service Rep

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Job Description – Executive or Senior Executive – Customer Care

About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Site – India

Business Unit - Diagnostic Laboratory Operations

Purpose of the main job

Responsible for handling customer care activities – like queries, Feedback & complaints

Main responsibilities

Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials.

Responsible for handling Toll Free services

Support customers with product information, TAT, and other related communication

Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines

Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.

Evaluate customer support system and prepare action plans to improve the customer service department.

Implement Quality Management System for Customer Care department