Associate Customer Experience Analyst

Join the Sky’s Advertising Technology team as an Associate UX Designer, supporting the design and optimisation of user‑centred digital experiences that help our customers plan, buy and manage advertising more effectively.

This role is ideal for someone early in their UX career, looking to build practical experience in user research, interaction design and collaboration within a cross‑functional product team, with guidance from more experienced designers.

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.

Collect and analyse feedback — support surveys, service data reviews and qualitative insight gathering

Document customer journeys — map end ‑ to ‑ end experiences, highlighting pain points and opportunities

Maintain CX artefacts — keep journey maps, personas and insight summaries up to date

Contribute to CX reporting — support performance tracking and insight communication

Support insight workshops — help run sessions that bring customer evidence to delivery teams

Track customer themes — organise issues, patterns and supporting evidence for prioritisation

Translate insight into action — work with senior CX colleagues to shape clear, actionable outputs

Support product and solution design — collaborate with Product, Architecture and business stakeholders

Develop CX capability — build skills and confidence through coaching and hands ‑ on learning

Essential Criteria

Some experience in customer experience, analysis, research or a related discipline

Stakeholder management and communication skills

Interest in understanding customer needs, behaviours and pain points

Basic analytical skills and confidence working with data and insight

Strong attention to detail and ability to organise information clearly

Good written and verbal communication skills

Desirable skills and experience:

Degree or equivalent experience desirable but not essential

Familiarity with tools such as Excel, PowerPoint or Survey tools is beneficial

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.