Associate Architect (Techno functional) - Client Success - Manufacturing

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition. Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows. Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix. Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems. Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool. Support Super User and End User training, for a global user base. Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

Experience: 5+ years of experience with implementing planning applications is a MUST. Education: Btech/BE/MCA/Mtech Languages: SQL, MDX, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable. Skills: Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP. Characteristics: Strong ability to lead by example and demonstrate proficiency in both product and domain. Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure. Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key. We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.