Associate Analyst - Procurement Systems

The objective of this Associate Analyst role is to provide technical assistance and support to internal stakeholders utilizing procurement systems and bridge business requirements with functional system configuration to optimize our procurement processes.

The Associate Analyst will work closely with the system analysts, engineers and end-users to resolve issues, answer inquiries, and ensure a smooth user experience

• Serve as a point of contact for system users regarding system-related inquiries, issues, and requests and provide timely and effective technical support to users experiencing issues across various procurememt systems
• Configure and maintain business rules, approval chains, purchasing and invoicing workflows, custom fields, templates, and catalogs aligned with procurement processes
• Assist in configuration, testing and implementation of system enhancements and upgrades, while maintaining data integrity across suppliers, catalogs, and transactions and enforcing standards and controls to ensure accuracy and compliance
• Develop, maintain, and continuously update standard operating procedures (SOPs), process maps, and system documentation to ensure consistency, clarity, and scalability across procurement operations
• Proactively identify opportunities for process enhancement, system optimization, and user experience improvement
• Foster strong collaboration with teams, to ensure comprehensive fulfillment of support requests
• Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency

This position is offered on local terms and conditions.

Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

This position is for United Airlines Business Services Pvt.

Ltd - a wholly owned subsidiary of United Airlines Inc.