Associate AI Conversation Designer (German)

As an Associate Conversation Designer at Pearl, you'll help build and evolve chatbots that support and convert millions of customers around the world. This role is focused on the German market and requires native-level German fluency to design, review, and optimize customer-facing conversational experiences. You'll work alongside experienced conversation designers to create engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This is an excellent opportunity for an early-career professional who is curious about AI, passionate about conversation design and user experiences, and excited to learn in a fast-paced, collaborative environment.

What You’ll Do

Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys

Write clear, compelling conversation copy that aligns with brand tone and business objectives

Analyze customer transcripts and chatbot performance to identify gaps and propose improvements

Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability

Partner with international teams to localize and align bots with regional goals and personas

Collaborate with analytics to evaluate performance metrics and measure impact

Conduct QA (functional, linguistic, and regression) testing of bot interactions

Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)

What We’re Looking For

Native-level fluency in German

Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field

0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research

Experience working with or exposure to LLMs and prompt engineering

Introductory knowledge of Python or another scripting language applied to conversational systems or automation preferred

Excellent written and verbal communication skills

Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement

Eagerness to learn new technologies, tools, and ways of working

Curious, analytical mindset with a passion for understanding customer behavior and solving problems

Ability to manage multiple priorities and stay organized in a fast-paced environment

Strong collaboration skills and openness to feedback

Comfortable working with data and using insights to inform decisions

Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities

Interest in AI, conversational design, customer experience, or emerging technologies

Bonus Points For

Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design

Experience using tools such as Figma, Excel, Power BI, Asana, LucidChart, or similar platforms

Experience working on team-based projects with multiple stakeholders

Interest in global markets, localization, or multilingual experiences

Why Join Pearl

At Pearl, we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast, personalized support.

You’ll join a global, mission-driven team working at the intersection of technology, language, and empathy. Every interaction you design helps someone get answers, make decisions, or solve a problem that matters.

We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together.

The Impact You’ll Have

Your work will directly influence how customers experience Pearl every day. You'll play a key role in shaping conversational experiences that drive customer engagement, improve satisfaction, and increase conversion across the customer journey.

By helping create intelligent, localized, and empathetic chatbot experiences, you'll contribute to the growth of Pearl's presence in the German market while helping customers get answers, make decisions, and solve problems more efficiently.

This is your opportunity to shape the future of AI-human interaction in a company that’s redefining expert access at scale. If you’re passionate about designing conversations that matter—and you like solving tough problems with smart people—we’d love to hear from you.

Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. Employment is with JustAnswer LLC, a Pearl company.

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. #LI-Remote