Application Engineer

Evaluate new tools and make recommendations to the Director of Customer Experience and the Revenue Operations Manager

Support testing of new platform features and releases that affect Customer Operations systems

Participate in customer and agent conversations to inform configuration priorities

Regular self education on CRM, contact center, and AI agent tooling

Hands on experience administering a CRM platform (HubSpot preferred; Salesforce, Dynamics, or similar acceptable), including objects and properties, workflow automation, permissions, and data quality

Hands on experience administering a contact center or helpdesk platform across voice, chat, and ticketing, including routing and escalation configuration

Familiarity with APIs and how systems connect, including the ability to read API documentation, configure and test an integration, and troubleshoot when data does not flow correctly

Working familiarity with AI agents and large language model tools, including configuring agents, writing and refining prompts, connecting agents to knowledge sources and actions, and assessing output quality

Basic agentic automation capability, able to build and maintain practical automations using current AI tooling and low code or light scripting approaches

Comfortable working with non deterministic AI output and testing for reliability rather than expecting exact repeatability

Able to translate a business requirement into a working system configuration

Strong troubleshooting skills across connected systems

Clear communication with non technical stakeholders

Organized, able to manage a queue of requests and prioritize independently

We are a mission-driven company: we love what we do and the impact we are making.

Impact. Everything you do here will matter. Your opinion and contributions will make a big difference to the future of this company and our mission of making home performance matter .

Flexibility. We are 100% remote - work where you feel comfortable.

Environment. We value candor, excellence, and collaboration while fostering creativity and camaraderie. We are supportive and genuinely enjoy celebrating each others’ wins!

Ownership. You will hold broad responsibilities with high autonomy in a fast-paced, evolving startup world.

Equality between people. We support diversity, championing our differences, and most importantly, learn from one another. Pearl is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply.

Founded in 2013, Pearl is a ratings and standards company building the national standard for home performance. Pearl SCORE™ rates every single-family home in the U.S. across five key pillars — Safety, Comfort, Operations, Resilience, and Energy — so homebuyers, homeowners, and real estate professionals can understand how a home performs in daily life.

Today, the value of a home is judged by its location, size, and aesthetics— but these factors overlook the home’s most important function: safeguarding the comfort, well-being, and finances of the people inside. Most American homes underperform in these regards because home performance is simply not on our radar. We can’t see it, quantify it, or put a value on it. Pearl aims to change that by making home performance a central part of how we view and value our homes.

We are not a home inspector, a contractor, a real estate platform, or a green-certification program — we rate homes against a transparent, evidence-based standard so that home performance becomes visible, measurable, and valuable in the real estate market.

As a Certified B Corporation, we're accountable not only to our shareholders, but also to the homeowners and communities we serve. For more information, visit pearlscore.com .