Assoc Program Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

Maintenance of a territory caseworker assignment;

Ongoing maintenance of the assigned projects;

Monitoring:

Protocol adherence;

Documentation in case files (electronic and hard files);

Database use and accuracy of information collected;

Phone calls for accuracy of content and telephone etiquette;

Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;

Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;

With the manager, participate in the hiring and training process of new staff;

Identification of needs for modification of program database, protocols and current processes;

Daily and on-going client project communications;

Assistance and back up to the manager;

Client reporting;

Responsible to report all Adverse Events to the assigned units/departments;

The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

MS experience preferred