Assistant Villa Manager - BVLGARI Resort Dubai
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Key skills for this role
About the Role
Marriott International seeks an Assistant Villa Manager for BVLGARI Resort Dubai to oversee villa butler operations and ensure personalized guest service. The role involves training, coordination, and maintaining cleanliness standards.
Key Skills for This Role
Responsibilities
- Oversee Villa Butler operations and on the job training
- Ensure cleanliness and tidiness of guest villas, corridors, and back of house
- Coordinate extremely personalized service from Villa Butlers to every guest
- Maintain high level of organization and management within the department
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Serve as a role model and first point of contact for employee relations
- Welcome and acknowledge guests; anticipate and address service needs
- Ensure adherence to quality standards and company policies
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- The Villa Assistant Manager is responsible for overseeing the Villa Butler’s operations, as well as on the job training.
- Makes himself/herself present on the floor and in constant communication between butlers and other departments.
- Ensures cleanliness and tidiness of the guest’s villas, corridors, back of house.
- Villa Ass. Manager coordinates that extremely personalized service is being extended from the Villa Butlers to every single guest.
- Villa Assistant Manager maintains high level of organization and management within the department.
Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Complete safety training and certifications; ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
- Assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately.
- Answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
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