Assistant Villa Manager - BVLGARI Resort Dubai
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Key skills for this role
About the Role
The Assistant Villa Manager at BVLGARI Resort Dubai oversees Villa Butler operations and on-the-job training, ensuring personalized service and cleanliness of guest villas. The role coordinates between butlers and other departments, maintains high organization, and assists management in training and coaching employees.
Key Skills for This Role
Responsibilities
- Oversee the Villa Butler’s operations and on the job training.
- Ensure cleanliness and tidiness of guest villas, corridors, and back of house.
- Coordinate extremely personalized service from Villa Butlers to every guest.
- Maintain high level of organization and management within the department.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Develop and maintain positive working relationships; support team to reach common goals.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Full Job Posting
Position Summary
- The Villa Assistant Manager is responsible of overseeing the Villa Butler’s operations, as well as on the job training.
- Makes himself/herself present on the floor and in constant communication between butlers other departments.
- Ensures cleanliness tidiness of the guest’s villas, corridors, back of house.
- Villa Ass. Manager coordinates that extremely personalized service is being extended from the Villa Butlers to every single guest.
- Villa Assistant Manager maintains high level of organization and management within the department.
Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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